Returning/cancelling an order

Is the order or part of it not quite what you expected? Of course you may return the products.

Right of withdrawal and notifying us of your revocation

You have a cooling-off period of up to 14 days after the day you received your order. Within this period, you can notify us, without giving any reason, that you wish to return all or part of your order. After you have notified us of your revocation, you have another 14 days to return the products.

You can notify us of your revocation by email or via the Revoke order option. You can also find this link at the bottom of our website's footer. You do not have to wait for our approval before returning the products.

You can also use our return form. The use of this form is not mandatory.

Return shipment and return address

Please clearly state your name, address details, and order number with your return shipment so that we can process the return correctly.

The return address is:

Huidvriendelijkesieraden.nl
Polderdreef 32
4554 AD Westdorpe (NL)

Please note: only send your return to the address above and not to a DHL or PostNL pick-up point.

Viewing products and depreciation

Handle the products carefully during the cooling-off period. You may view and assess a product as you would in a store.

If the product is damaged or has been used more than necessary to assess it, or if the packaging is more damaged than necessary, we may charge you for the resulting depreciation. Therefore, make sure to pack and return the products securely and carefully.

Sealed jewellery

Skin-friendly jewellery that is not suitable for return after opening for reasons of health protection or hygiene is delivered sealed.

You have the right to revoke these products up to 14 days after the day of receipt without giving any reason, provided the seal has not been broken. If the seal is broken after delivery, the right of withdrawal for these products expires.

We do this to ensure hygiene. This way, you are always assured that you will receive an unworn and unopened product from us.

Return costs and responsibility

The costs for returning the order are at your own expense.

Ensure that your return shipment is sufficiently stamped and securely packaged. The return shipment remains your responsibility until it has been delivered to us. We cannot compensate for damaged or lost products. Therefore, keep the proof of shipment until your return has been fully processed.

Any costs due to insufficient or incorrect postage will be deducted from the amount to be refunded. Always state your order number when asking questions, so we can help you faster.

Refund

After your revocation, we will refund all payments related to the returned products. If you return the entire order, we will also refund the cost of our cheapest standard delivery.

We will refund the due amount as soon as possible and no later than 14 days after the day you notified us of your revocation. We may wait with the refund until we have received the products or until you can prove that you have returned them. The moment that occurs first applies here.

The refund will be made via the same payment method you used for your order. We do not charge any fees for the refund.

If you chose a more expensive delivery method than our cheapest standard delivery for your order, we will only refund the costs of the cheapest standard delivery for a full return. The additional costs of the more expensive delivery method you chose will not be reimbursed.