Complaint handling

It can always happen that something doesn't go entirely as planned. We advise you to first notify us of any complaints by emailing info@huidvriendelijkesieraden.nl

Please clearly describe the complaint and provide your details and, if applicable, an order number. Adding a photo of the product clarifies the complaint and speeds up its resolution.

Upon receipt of your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt; if it requires more time, we will inform you of this.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.