Delivery time and shipping

Shipping costs in 2024

The shipping costs are currently:
- Netherlands €2.99 (free from €49.99)
- Belgium €5.99 (free from €59.99)
- Deutschland €6,99 (free from €59,99)

Our shipping rate is an all-in rate (e.g. envelopes, labels, postage and VAT).

Outside the Netherlands we only ship by parcel post because many delays are encountered with letterbox post.

From January 1, 2020, goods may no longer be sent abroad in an envelope due to an amendment to the Postal Act. This is only allowed as a package and we must also digitally report the contents of all foreign shipments in advance. The costs charged by postal companies for shipments abroad have therefore increased. As a service to our foreign customers, we cover part of these costs.

Why no free shipping?

We regularly receive the question, 'can it be shipped for free'? I would like to let you know why we cannot do this. The costs incurred for this must be paid in another way. Many online stores pass on these costs as a kind of surcharge in the sales price of the products. Then we would have to increase the price of the products so that the shipping costs become free. We opt for a great price for the product, unique and at an affordable price.

We do not choose to do this in an unfair way and offer great prices in our online store with free shipping above a certain amount.

Delivery time

We aim to ship your order within 1 day. During busier times, during promotions and in the months of November and December, this can take 2 to 3 working days. We ship from Monday to Friday.

If your order is urgent, please always contact us (the fastest way to reach us is via WhatsApp on +31 (0)115 82 30 17). We will then discuss how quickly we can ship the order for you.

Exceptions to the delivery times are public holidays and holidays. If there are different delivery times, this will be stated at the top of the website. This way you always stay informed about the shipment of your order. During busy times, we also mention this in our social media. Also follow us on Facebook so you can keep up with all the news.

Shipping via Post.nl

We always ship via PostNL. It depends on PostNL when your order will be delivered. Unfortunately, we have no influence on this ourselves. PostNL no longer delivers on Mondays and often not within 24 hours, it can take a number of days. Please take busy times into account during the holidays and place your order on time. Also for sending orders to our customers abroad. For shipping abroad, please take into account a delivery time of 3 to 10 working days. Staartjes en Strikjes is not responsible for delays at PostNL.

I have not received my order

Have you received a shipping confirmation from us but have not received the order after 7 days? Always let us within 10 days by email so that we can start an investigation. Please send an email to info@huidvriendelijkesieraden.nl with your order number and address details.